Fan Shoppe is committed to providing "next level" customer service that goes beyond the expectations of our customers. The information below outlines our online store policies. The quick links menu to the right can be used to skip down the page to the specific information you are looking for. We also have a forum-style FAQ's page that provides detailed information in a question and answer type format.
Shipping & Delivery
Most orders are processed and shipped next business day from our headquarters in Oceanside, California.
Order processing time varies based on product availability and production requirements (e.g. name/number customization). In-stock items not requiring customization ship within three business days. For product requiring customization, please refer to the product page for estimated processing time.
Shipping rates are calculated based on estimated package weight and shipping destination. Flat-rate shipping is available for qualifying orders. See available shipping methods and estimated delivery times below:
Economy Shipping: Typical transit times are between 2 and 10 days
Standard Shipping: Your package will be in transit up to 5 business days
Expedited Shipping: Your package will be in transit up to 3 business days
Rush Shipping: Your package will be in transit 1 business day
* Transit times do not account for order processing time
The map to the right shows estimated Standard Shipping delivery times from our headquarters in San Diego, CA.
If an item is backordered, the ETA will be noted on the product page and on your order confirmation. You may receive periodic emails updating you on the status of your backordered product.
Please allow up to 4 weeks for processing of Team Room orders. Processing time for a Team Room order depends on product availability, production requirements, and seasonal changes is fulfillment velocity.
ATTENTION! All footwear being sent back to us MUST be in a shipping box. Shoes sent back in the original footwear box with a shipping label on the outside will not be accepted, no exceptions. You, the customer, are responsible for the shipping cost to and from soccerloco.com, including items with manufacturer defects.
ATTENTION! All defective clearance or sale items must be processed directly through manufacturer.
Placing an Order
To make a purchase on fanshoppe.live, add products to your shopping cart using the Add to Cart button on each product page. When you are ready to checkout, click the cart icon in the top right and then click the View Your Cart button to be taken to your shopping cart. Double check that you have all the items you need and click Proceed to Checkout. During checkout you will specify your billing address, shipping addres and method of payment. We ship all domestic orders from our warehouse in Oceanside, Ca.
When your order is submitted online, you will receive a confirmation email sent to the email address you specified on the order. It is extremely important to provide a valid email address when creating or editing your soccerloco.com account, as all communication regarding your order will be by email.
You may check the status of your order or update any account information using the My Account link at the top right.
ATTENTION! Updating your shipping address in your account dashboard will NOT update an order that has already been placed.
We accept Visa, Mastercard, American Express, Discover, and Diners Club credit cards, as well as Apple Pay and debit cards which bear the Visa or Mastercard logos.